Refund Policy

Due to the personalized nature of our custom-framed portraits, we do not offer refunds or exchanges for the following:

• Change of mind
• Errors in uploaded images
• Incorrect sizing selected at checkout

Damaged, Defective, or Incorrect Orders

We offer replacements or refunds only if the product arrives damaged, defective, or incorrect.

To request a replacement or refund in these cases:

• Contact us within 7 days of delivery
• Provide clear photographic evidence of the issue
• Email your request to our customer support team

Customer Responsibility

Please ensure all photos, personalization details, and size selections are reviewed carefully before placing your order. Once submitted, we are unable to make changes or cancel personalized orders.