Privacy Policy

At KakeiFrames, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, and payment details
  • Uploaded Content: Photos or images submitted for custom portrait orders
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders
  • To provide customer service and respond to inquiries
  • To improve our website, products, and user experience

3. Sharing Your Information

We do not sell or rent your personal information.

We only share necessary information with trusted third parties to complete your order, including:

  • Payment processors
  • Printing and shipping partners

All third-party partners are required to protect your information and keep it confidential.

4. Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request the correction or deletion of your personal data

To exercise these rights, please contact us at the email address provided on our Contact Page.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Image Upload Guidelines

Before uploading an image for your custom portrait, please review the following requirements to ensure the best results:

  • Submit a clear, front-facing photo of the subject
  • The photo should show from the neck (or pet’s neck) upward
  • Ensure the image is well-lit, sharp, and not blurry
  • Avoid:
  • Heavy shadows or filters
  • Sunglasses, hats, or objects covering the face
  • Only one subject per portrait, unless otherwise arranged

💡 Tip: Higher-quality photos produce better final artwork!